3.6 KiB
3.6 KiB
OJT Support Agent App
Description
AI-powered OJT (On-the-Job Training) Support Agent that provides instant Q&A from internal FAQs and contextual recommendations for new hires and employees undergoing training. The agent automatically extracts relevant information from FAQ databases and product documentation to deliver role-appropriate responses.
Features
- Instant FAQ Response: Automatically extracts and provides precise answers from uploaded FAQ databases
- Contextual Support: Adapts responses based on user role, department, and current activity
- Document Processing: Analyzes and synthesizes information from uploaded training materials and process documents
- Role-Based Guidance: Provides tailored recommendations based on job function and experience level
- Multi-Format Output: Supports plain text download and clipboard copying for dialers/sales tools
Input Parameters
- FAQs and Documentation: File upload for FAQ databases and training materials (PDF, DOC, DOCX, TXT, MD)
- User Role: Current position/role of the user (e.g., "Sales Representative", "Customer Service Agent", "Technical Support")
- Department: Department or team assignment (e.g., "Sales", "Support", "Engineering", "Marketing")
- Experience Level: Current experience level from dropdown (New Hire to More than 2 years)
- Current Activity: Current task or activity (e.g., "Customer call", "Product training", "System setup")
- Process Related Documents: Additional training materials or process documents
- Your Question: Specific question or help request (required, max 1000 characters)
- Output Format: Choice between plain text download or clipboard copying for dialers/sales tools
Response Structure
The agent provides structured responses with:
- Direct Answer: Clear, concise response to the specific question
- Context for Role: Role-specific guidance and considerations
- Additional Resources: Relevant documentation sections and training materials
- Recommended Next Steps: Actionable follow-up suggestions
Role-Based Adaptation
- New Hires: Detailed explanations, step-by-step guidance, encouraging tone
- Experienced Staff: Concise responses, advanced tips, efficiency-focused
- Technical Roles: Precise terminology, system-specific guidance
- Customer-Facing Roles: Communication tips, best practices, scenario-based advice
Technology
- Model: GPT-4 with OpenAI integration
- Temperature: 0.3 for consistent, accurate responses
- Max Tokens: 1500 for comprehensive yet concise answers
- File Processing: Supports multiple document formats for training material upload
Output Capabilities
- Plain Text Format: Optimized for easy reading and documentation
- Clipboard Integration: Direct copying to dialers or sales tools
- Professional Tone: Maintains appropriate business communication style
- Comprehensive Coverage: Handles technical, procedural, and compliance-related questions
Use Cases
- New employee onboarding and training support
- Quick reference for company policies and procedures
- Role-specific guidance for different departments
- Instant support during customer interactions
- Process documentation and workflow assistance
- Compliance and best practice guidance
Special Features
- Contextual awareness based on user role and experience level
- Cross-referencing between FAQs and uploaded documents
- Practical examples and scenarios relevant to user's role
- Step-by-step instructions for system/process questions
- Compliance and best practice emphasis
- Learning and development encouragement