# OJT Support Agent App

## Description
AI-powered OJT (On-the-Job Training) Support Agent that provides instant Q&A from internal FAQs and contextual recommendations for new hires and employees undergoing training. The agent automatically extracts relevant information from FAQ databases and product documentation to deliver role-appropriate responses.

## Features
- **Instant FAQ Response**: Automatically extracts and provides precise answers from uploaded FAQ databases
- **Contextual Support**: Adapts responses based on user role, department, and current activity
- **Document Processing**: Analyzes and synthesizes information from uploaded training materials and process documents
- **Role-Based Guidance**: Provides tailored recommendations based on job function and experience level
- **Multi-Format Output**: Supports plain text download and clipboard copying for dialers/sales tools

## Input Parameters
- **FAQs and Documentation**: File upload for FAQ databases and training materials (PDF, DOC, DOCX, TXT, MD)
- **User Role**: Current position/role of the user (e.g., "Sales Representative", "Customer Service Agent", "Technical Support")
- **Department**: Department or team assignment (e.g., "Sales", "Support", "Engineering", "Marketing")
- **Experience Level**: Current experience level from dropdown (New Hire to More than 2 years)
- **Current Activity**: Current task or activity (e.g., "Customer call", "Product training", "System setup")
- **Process Related Documents**: Additional training materials or process documents
- **Your Question**: Specific question or help request (required, max 1000 characters)
- **Output Format**: Choice between plain text download or clipboard copying for dialers/sales tools

## Response Structure
The agent provides structured responses with:
1. **Direct Answer**: Clear, concise response to the specific question
2. **Context for Role**: Role-specific guidance and considerations
3. **Additional Resources**: Relevant documentation sections and training materials
4. **Recommended Next Steps**: Actionable follow-up suggestions

## Role-Based Adaptation
- **New Hires**: Detailed explanations, step-by-step guidance, encouraging tone
- **Experienced Staff**: Concise responses, advanced tips, efficiency-focused
- **Technical Roles**: Precise terminology, system-specific guidance
- **Customer-Facing Roles**: Communication tips, best practices, scenario-based advice

## Technology
- **Model**: GPT-4 with OpenAI integration
- **Temperature**: 0.3 for consistent, accurate responses
- **Max Tokens**: 1500 for comprehensive yet concise answers
- **File Processing**: Supports multiple document formats for training material upload

## Output Capabilities
- **Plain Text Format**: Optimized for easy reading and documentation
- **Clipboard Integration**: Direct copying to dialers or sales tools
- **Professional Tone**: Maintains appropriate business communication style
- **Comprehensive Coverage**: Handles technical, procedural, and compliance-related questions

## Use Cases
- New employee onboarding and training support
- Quick reference for company policies and procedures
- Role-specific guidance for different departments
- Instant support during customer interactions
- Process documentation and workflow assistance
- Compliance and best practice guidance

## Special Features
- Contextual awareness based on user role and experience level
- Cross-referencing between FAQs and uploaded documents
- Practical examples and scenarios relevant to user's role
- Step-by-step instructions for system/process questions
- Compliance and best practice emphasis
- Learning and development encouragement