Initial commit: Add Dify apps and configuration files

app3_ojt_support_agent_app_description.md

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+# OJT Support Agent App
+
+## Description
+AI-powered OJT (On-the-Job Training) Support Agent that provides instant Q&A from internal FAQs and contextual recommendations for new hires and employees undergoing training. The agent automatically extracts relevant information from FAQ databases and product documentation to deliver role-appropriate responses.
+
+## Features
+- **Instant FAQ Response**: Automatically extracts and provides precise answers from uploaded FAQ databases
+- **Contextual Support**: Adapts responses based on user role, department, and current activity
+- **Document Processing**: Analyzes and synthesizes information from uploaded training materials and process documents
+- **Role-Based Guidance**: Provides tailored recommendations based on job function and experience level
+- **Multi-Format Output**: Supports plain text download and clipboard copying for dialers/sales tools
+
+## Input Parameters
+- **FAQs and Documentation**: File upload for FAQ databases and training materials (PDF, DOC, DOCX, TXT, MD)
+- **User Role**: Current position/role of the user (e.g., "Sales Representative", "Customer Service Agent", "Technical Support")
+- **Department**: Department or team assignment (e.g., "Sales", "Support", "Engineering", "Marketing")
+- **Experience Level**: Current experience level from dropdown (New Hire to More than 2 years)
+- **Current Activity**: Current task or activity (e.g., "Customer call", "Product training", "System setup")
+- **Process Related Documents**: Additional training materials or process documents
+- **Your Question**: Specific question or help request (required, max 1000 characters)
+- **Output Format**: Choice between plain text download or clipboard copying for dialers/sales tools
+
+## Response Structure
+The agent provides structured responses with:
+1. **Direct Answer**: Clear, concise response to the specific question
+2. **Context for Role**: Role-specific guidance and considerations
+3. **Additional Resources**: Relevant documentation sections and training materials
+4. **Recommended Next Steps**: Actionable follow-up suggestions
+
+## Role-Based Adaptation
+- **New Hires**: Detailed explanations, step-by-step guidance, encouraging tone
+- **Experienced Staff**: Concise responses, advanced tips, efficiency-focused
+- **Technical Roles**: Precise terminology, system-specific guidance
+- **Customer-Facing Roles**: Communication tips, best practices, scenario-based advice
+
+## Technology
+- **Model**: GPT-4 with OpenAI integration
+- **Temperature**: 0.3 for consistent, accurate responses
+- **Max Tokens**: 1500 for comprehensive yet concise answers
+- **File Processing**: Supports multiple document formats for training material upload
+
+## Output Capabilities
+- **Plain Text Format**: Optimized for easy reading and documentation
+- **Clipboard Integration**: Direct copying to dialers or sales tools
+- **Professional Tone**: Maintains appropriate business communication style
+- **Comprehensive Coverage**: Handles technical, procedural, and compliance-related questions
+
+## Use Cases
+- New employee onboarding and training support
+- Quick reference for company policies and procedures
+- Role-specific guidance for different departments
+- Instant support during customer interactions
+- Process documentation and workflow assistance
+- Compliance and best practice guidance
+
+## Special Features
+- Contextual awareness based on user role and experience level
+- Cross-referencing between FAQs and uploaded documents
+- Practical examples and scenarios relevant to user's role
+- Step-by-step instructions for system/process questions
+- Compliance and best practice emphasis
+- Learning and development encouragement